The Heart of Change

The Heart of Change

Real-life Stories of How People Change Their Organizations

Book - 2002
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Baker & Taylor
Based on interviews with people in over one hundred organizations involved in large-scale change, offers real-life sucess and failure stories and introduces the "see-feel-change" dynamic for changing feelings, rather than just the thought process.

Perseus Publishing
Why is organizational change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization?you need to change people’s behavior. And that is never easy.

The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author and renowned leadership expert John Kotter and coauthor Dan Cohen, this focus on connecting with people’s emotions is what will spark the behavior change and actions that lead to success. The Heart of Change is the engaging and essential complement to John Kotter’s international bestseller Leading Change.

Building off of Kotter’s revolutionary eight-step process, this book vividly illustrates how large-scale business change can work. With real-life stories of people in organizations, the authors show how teams and individuals get motivated and activated to overcome obstacles to change?and produce spectacular results. Kotter and Cohen argue that change initiatives often fail because leaders rely too exclusively on data and analysis to get buy-in from their teams instead of creatively showing or doing something that appeals to their emotions and inspires them to spring into action. They call this the see-feel-change dynamic, and it is crucial for the success of any true organizational transformation.

Refreshingly clear and eminently practical, The Heart of Change is required reading for anyone facing change and looking to build their leadership skills.

Published by Harvard Business Review Press.

Book News
Based on interviews within some 100 business organizations, this work explores how business leaders implement large scale change within their businesses. The book is organized around the eight stop process introduced in the author's earlier work, Leading Change and contains case studies of leaders making change. Annotation c. Book News, Inc., Portland, OR (

& Taylor

Outlines an eight-step program by which companies can implement effective large-scale change, noting the importance of shifting employee thinking patterns and citing the stories of more than 100 organizations.

Publisher: Boston, Mass. : Harvard Business School Press, [2002]
Copyright Date: ©2002
ISBN: 9781578512546
Branch Call Number: 658.406 KOTTE
Characteristics: xiv, 190 pages ; 25 cm
Additional Contributors: Cohen, Dan S.
Notes: Includes index


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