Identifying and Analyzing User Needs

Identifying and Analyzing User Needs

A Complete Handbook and Ready-to-use Assessment Workbook With Disk

Book - 2001
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Book News
Warning that: "Any library could be replaced tomorrow if another institution meets community needs through another mechanism," Westbrook (Texas Woman's U. School of Library and Information Studies) emphasizes how good research design (namely, Brenda Dervin's "sense-making" methodology) and ongoing assessment can optimize community information needs analyses. She provides step- by-step instruction on the process from planning and data- gathering to sharing and acting on the results. Includes recent library (academic, public, and school) studies; statistical reports generated by various Online Public Access Computers; a glossary; and suggested readings beyond the works cited. Libraries may adapt the forms on the accompanying disk. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Publisher: New York : Neal-Schuman Publishers, [2001]
Copyright Date: ©2001
ISBN: 9781555703882
1555703887
Branch Call Number: REF 025.58 WESTB
Characteristics: xx, 307 pages ; 23 cm + 1 computer disk (3 1/2 in.)

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